Is your ediscovery software in need of an upgrade? The truth of the matter is, many companies are still using outdated, mishmashed, or even spreadsheets to manage their ediscovery process. These antiquated processes may work for some companies or use cases, but corporate legal teams are facing growing security risks and increased costs.
With the right software, in-house legal teams can initiate legal holds with ease, conduct targeted preservation and collections, process data more efficiently, and review documents with confidence. What are you waiting for?
The Right Ediscovery Software for the Right Reasons
Onboarding software is often a big investment of both time and money, so it’s best to have a good idea from the start what would work best for your team. It’s easy to be intrigued by an all-encompassing solution that promises state of the art technology, but an over-complicated system that’s hard to remember and hard to use might not be the right fit for your team.
A good place to start is by auditing your current ediscovery process. Where is your company spending the most? What areas are potentially at risk for data security or privacy? This process is best done by connecting your IT and legal operations departments to make sure all parties are aware of what’s required of them.
Key areas to cover off on are: identifying all use cases for ediscovery, identifying the goals you have for all stages of the EDRM, mapping out a preservation workflow for each use case, and lastly, finding opportunities to process data and conduct document review in-house to reduce third-party service fees.
Now comes the fun part. Once you’ve identified what needs your company has, it’s time to do some homework and make a list. Try reaching out to peers or searching business software research tools like Capterra and G2 if you need a place to start.
Putting Your Ediscovery Software to the Test
With your shortlist in hand, it’s time to start testing your options. During this process it’ll pay off in the long run to be as thorough as possible, making sure the software can handle every task that you’ve outlined in the steps above. And remember, demos can often be deceiving. A shiny tool may look nice when someone is presenting, but how well will it operate when the vendor isn’t in the room?
Once you feel the software has been fully tested, take the time to dig a little deeper into the software’s customers. Ask for references to similar industries or use cases. You wouldn’t hire someone without checking their references, the same goes for software. Finally, conduct a security audit. Your ediscovery software provider will have access to your companies most sensitive data, it’s critical that they have the tools and systems in place to protect that data. Take the time to read their security information thoroughly, and make sure to confirm that they have a best-in-class SOC 2® Type 2 certification.
Making the Right Decision for Your Team
Lastly, before you move forward with any software, make sure you’re aware of the upfront and ongoing costs. It’s important that this matches up with what you’re expecting as far as a return on investment. Streamlining your ediscovery process or replacing a costly older process with Zapproved ediscovery software will both have immense savings. And finally, take a hard look at what you stand to gain by reducing risks, bringing more in-house, and upping your security measures.