Zapproved’s Next-Level Customer Support

Customer service and support are at the core of everything we do at Zapproved. Our industry-recognized customer support teams provide the experience, education, and resources to elevate your litigation response process.

Our customers stay with us because we don’t just tackle the ediscovery and technology issues that impact us today — we work transparently and collaboratively to plan for the issues of tomorrow.

Unrivaled Customer Support

We are true customer partners, providing outstanding experiences from onboarding to advanced litigation and process strategy

  • Customer Success is your resource for continuing education, best practices, and customized hands-on training
  • Support for questions and technical assistance is just a call or email away
  • We are proud to earn a 99% customer retention rate from our 350+ corporate customers

Your Partner in a Connected Community

Zapproved is your passport to a network of ediscovery expertise

  • Our user groups connect you with other Zapproved customers in your area and provide the training to sharpen your ZDiscovery skills
  • PREX, our annual conference, features two full days of networking and educational content to advance the art of ediscovery
  • Every year, we recognize and celebrate the people and teams driving ediscovery excellence at the Corporate Ediscovery Hero Awards

Onboarding Success

A dedicated Project Manager oversees your onboarding, including an initial success plan and training

Customized Workflows

Your Customer Success Manager helps customize your workflows for maximum benefits

Customized Training

We tailor training programs for your internal team

Resources for Outside Counsel

Add Outside Counsel at no additional charge. Get them up to speed with specialized resources and training.

Email and Phone Support

A team of support representatives are available to answer your questions and provide technical assistance.

Help Library

Quick access to FAQs, feature releases, how-to videos, and best practices

One of my favorite vendors. The customer support is first rate and their products are very easy to use.

User Review, G2 Crowd

Having a Customer Success Manager assigned to us has been key in implementing Legal Hold Pro for us. We appreciate this aspect of your service!

Senior Paralegal, Fortune 500 Manufacturer

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