Customer Spotlight

In the west central Florida city of Lakeland, when people want to move around they use Citrus Connection, the county’s largest mass transit authority. Now when Citrus Connection wants to move to purchase something, they use Zapproved.

Shortly after we launched Zapproved, Adam Goldman, the chief procurement officer for Lakeland Area Mass Transit District which operates as Citrus Connection, read about us at C|NET.com’s Webware site and decided to check out Zapproved. After testing out the tool, Adam has implemented it to manage the procurement requisitioning process online for his agency.

“For our purposes, Zapproved is a good fit and we adopted it among my team very easily for our requisition process,” said Adam. “I like the great UI and the emails are superior to other workflow tools because of their directness.”

Adam has created in Zapproved a process for managing decision-making on purchasing. After completing a purchase request, the form is attached to a proposal and distributed to the appropriate team members who approve the request. After the purchase request is approved by Finance, an accounting code is added to the record in order to complete the audit trail.

He has also provided many new ideas that our team is working on implementing which will make Zapproved better adapted to serving this role. We’ll be working to add them to Zapproved in the near future.

In the meantime, thanks to Adam and the rest of the Citrus Connection team that has embraced Zapproved. They are showing the flexibility of the app and how it can easily adapt to drive internal processes.